Very good and efficient
Excellent. I feel that we may book with OP again in the future. Also, Igal, our wine guide, was just amazing!
Excellent
Excellent.
Good on the property. We didn’t get much use from concierge as that service seemed to be oriented to larger groups vs the 2 of us.
Again, Marcelle was great. And Kelly, the person who answered questions about some Only Provence properties before we booked, was also very helpful. But there seemed to be a disconnect between Mas des Amis management and Only Provence (as described above). Also, one of the reasons we booked with Only Provence is because we were aware of being at a disadvantage in not speaking any French, and thought that Only Provence could help us bridge this gap -- this worked with respect to Marcelle and Carol but not with the house manager. Marcelle helped with communication so it worked out, but was a bit of a challenge. We did really appreciate having Marcelle available to address any issues and also having Carol available to assist with reservations. There were helpful and detailed instructions in getting to the house, and we appreciated the list of restaurant recommendations and other things related to the area. But it would be great if Only Provence provided more specific information related to the house we stayed in, or at least ensured that such information would be made available to us.
Very responsive, professional
Our second time booking with OP, experienced no issues at all. The only improvement I would suggest is an easier payment method maybe as the current method involves a bank visit.
We needed to change our accommodation halfway through the stay and OP was willing to help.
Good service
Seamless
Only Provence made renting a villa extremely simple. From booking, when great advice was provided and availability quickly confirmed, to preparation, when guidance from the concierge services were clear and helpful, the entire process was smooth. The only hick-up as discussed earlier was the check-in, which for whatever reason was hectic and unprepared for.
Our second visit with only Provence. We would be more than happy to recommend to other people.
Communication with everyone has been exceptional.
Everything except for the checking in was smooth. But that was a truly atrocious experience and we expected better from a luxury villa service. We also expected better in terms of the baby gates and ensuring that important safety equipment was handled properly and with care and consideration.
Having never used a US based company for European villa rental before we were a bit nervous to be fair but the support and professionalism of the entire team.. and especially Stanley at the start of the process… have been top notch
Stephen M,
Perfect. I was a bit nervous after less than fantastic service from other villa agencies, but this was faultless.
Very good
We had a great first time experience with Only Provence.
Jeremy P,
Very good
Extremely efficient and helpful. Very impressed with the service.
All worked as planned, staff were excellent - well done!
Very easy to work with, accommodating
Easy. This is our second booking and we will book again in the future.